I just got off the phone to cancel my Discover Gas Card account. It WAS awesome, giving me 5% on every gas fill up. Only problem is they only give it to you on the first $100 you spend in a month, so I had a hard time keeping track of when to use that card and when to use my other one, which gave me 3% on all gas purchases. As usual, they sent me to a different rep who tried with a million questions to get me not to cancel it... First why, then did you know that this and this, then stooping to the level of saying the credit bureau could look negatively upon me canceling credit cards. I then said "here's another reason why, it's because you ask me too many questions. I'm not going to answer any more questions. Cancel my card."
I remember having this issue with them in the past when I tried to cancel my card... they wouldn't let you off the phone without hard selling you something. I was actually on the phone with them to ask them some basic question, and afterward the guy tried to sell me credit protection. I said no to him probably 2-3 times. He then really stooped to a low level, saying "well, I'm in a wheelchair, and it's nice because if you become disabled..." Well it just happened that I was in a marketing class where the prof used to own a telemarketing business, and he told a story of one of his sales guys who used that tactic. So I immediately said to cancel my card. They sent me to this retention department, where they gave me $15 to stay. So I wasn't ready to take much crap this time.
So Discover walks the fine line of being fraudulent. I wonder how many people would've fallen for the pitches they made on me.
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7 comments:
Wow, haven't heard the wheelchair one before. That's impressive.
wheelchair!? how horrid!
i cancelled discover card some time ago and haven't missed it.
That wheelchair one is horrid. I wonder if there's some kind of ADA complaint line you can call about it...
That is pretty low to use a disability card in a sales pitch.
Oh--I am on eharmony and we were matched. I thought you may find that amusing. ;)
you mock it, but you may actually have been speaking with someone wheelchair bound. Can't prove it over the phone (and can't really call them out on it, either).
I would love to hear that conversation:
You are not wheelchair bound!
yes I am! I was in a skiing accident 12 years ago!
I don't believe you.
You jerk. criticizing a disabled person.
well, I still don't want your stupid card services, whether you're in a wheelchair or not.
True or not, the wheelchair has no purpose in Dale's credit.
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