So regarding this poorly laid out ad page, I wrote Yahoo to tell them:
Subject: Redesign
Additional Information: When your "Yahoo sports shop" ad comesup when at a player page, the formatting is all messed up (all the content is squeezed into the left column)
While Viewing: http://sports.yahoo.com/mlb/players/6406/news
And here's the brilliant response they sent me:
Hello,
Thank you for writing to Yahoo! Customer Care.We appreciate your comments and feedback regarding advertising on Yahoo!. Our services are made available in part by the ads that you viewwhile using Yahoo!. While we attempt to choose advertisements that will be pleasing, we understand that not all ads will appeal to all of our users.We welcome user feedback regarding advertising on Yahoo!. Your commentshelp us identify which types of advertisements are well received, and which are causing concern.Please be assured that your feedback has been received.Thank you again for contacting Yahoo! Customer Care.
Regards, Katie Anderson
Yahoo! Customer Care
Your feedback has been received? Bull sh*t! I wonder if Katie Andreson is really even a person. This seems like a computer generated response based on some keywords I put in my email. Does the company have no pride in itself? Do they think I'm an idiot?
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4 comments:
that's only annoying because you're trying to HELP them of all things! bleh
That's hilarious. Especially because in the letter they say they welcome suggestions...
You're right. It looks like it was generated out of key words.
That's the exact same response you're going to receive from Google, Microsoft, or any another website that has hundreds of millions of users per day. Reality is that they cannot reply to every feedback personally.
It probably gets stored in a database and if enough of the same complaints come in, it'll cause a noticeable spike that will be noticed.
You should send them an e-mail about how you're concerned they're blowing you off and see what kind of response you get then...and then just keep doing that. It could be an experiment to figure out how long it'll take to actually get a real person to respond.
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